Virtual Assessment
If you are unsure about what upgrades are suitable for your home, the virtual assessment is the best way to connect with our energy coaches. Our energy coaches can advise you on available upgrades, discuss next steps, and help you complete pre-registration.
Important: Ensure you submit your pre-registration form in full. After submission, you will land on a "Thank-You" page and receive an automated email with your application number. If you did not get this email, contact our team. You must be pre-approved and receive an eligibility code before completing any upgrades. If this requirement is not met, you will be denied for rebates.
Before you start:
Have the following information ready:
- Utility account numbers for your electricity and natural gas accounts (if applicable).
- Income verification documentation.
- Landlord Consent Form [317KB PDF] (if you rent).
After you pre-register:
Our team will review your pre-registration form. If approved:
- You will receive a list of upgrade opportunities and available rebates.
- You can receive help finding a contractor to complete your upgrades.
Income verification:
We will be verifying that your income meets the eligibility requirements. Income verification documentation for each member of the household that is over the age of 18 (excluding dependents). Documentation must be dated within 12 months of your program pre-registration date. When pre-registering, you will be asked to provide one of the following documents:
- Notice of Assessment (NOA) or Proof of Income Statement from the Canada Revenue Agency (CRA). To get your NOA or Proof of Income Statement, please contact the CRA at 1-800-959-8281. Ensure that all information on the NOA or Proof of Income Statement is redacted except for your name, effective date, and line 15000.
- Verification of income or disability assistance, e.g. your monthly report (cheque stub), or a printed copy of your Confirmation of Assistance if you're registered for My Self Serve.
- A Shelter Aid for Elderly Renters (SAFER) cheque stub, acknowledgement letter or benefit change letter from BC Housing.
- A Rental Assistance Program acknowledgment letter or benefit change letter from BC Housing.
- Guaranteed Income Supplement (GIS) notice.
- 3 recent paystubs with all information except name and payment amounts redacted.
- Proof of participation or eligibility in BC Hydro and FortisBC’s Energy Conservation Assistance Program (ECAP), including eligibility confirmation letters or emails, approval letters or emails or other ECAP documentation that demonstrates proof of participation or eligibility.
-
An Endorsement Form [226KB PDF] completed by a professional or organization with knowledge of a participant’s financial situation, where they can attest to their income meeting the program criteria.
If you need help with income verification, please contact us at 1-833-856-0333.